Analytical HR Effectiveness....
How well does our HR Department execute its role?

Developing & implementing a measurement process to objectively evaluate HR Department capability, customer satisfaction, business engagement and effectiveness

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Analytical HR Effectiveness

Whether inspired by a desire to successfully operate at the strategic level of the business, or a recognition that the HR Department is in essence a service-provider, astute HR professionals will appreciate that it is incumbent upon the function to regularly and objectively evaluate its own effectiveness and execution of key deliverables, particularly as they relate to the following four areas: -

  • HR Department capability and potential to effectively operate at the strategic level of the organization
  • HR Department team-members, workforce and  key customer satisfaction
  • HR Department business engagement & integration
  • HR Department performance against related organizations or industry competitors  

Human Resources Department Strategic Capability Metrics

If you aspire to transform your HR Department from an operational support role to that of value-added business partner, we can assist you in measuring and evaluating your current performance/capability against the six core attributes our research and client work have identified as fundamental pre-requisites that underpin High Performance Human Resources Departments which can successfully operate at the strategic level on a sustainable, long-term basis: -

  1. A Clearly Enunciated Reason for Existence
  2. A Pre-Requisite Set of Functional Core Competencies
  3. An Effective HR Planning Model, Process & Capability
  4. A Capacity to Build  a Compelling and Well -Presented Business Case
  5. An Insatiable Appetite for Service Excellence
  6. An Unequivocal Commitment to Continuous Improvement

Human Resources Department Customer Satisfaction Metrics

If you are seeking to objectively evaluate HR Department satisfaction levels, we can assist you in designing and implementing  annual/bi-annual satisfaction surveys that seek structured/ 360 degree feed-back from the general workforce, key internal customers and members of the HR Department itself: -

  • A workforce survey or structured focus groups (or both) focused upon feed-back from "coal-face" employees specifically relating to products and services the Human Resources Department has implemented
  • A customer survey or structured focus groups (or both) focused upon key customer feed-back specifically relating to HR Department business alignment & understanding, product quality & suitability, customer service & support and business case & engagement
  • An HR Department survey or structured focus groups (or both) focused upon team-member feed-back specifically relating to HR strategic planning, HR insight & vision, HR capacity and capability and HR teamwork & cooperation
  • Structured satisfaction survey design and focus group facilitation
  • Facilitated Head of HR/HR Leadership Team discussion & evaluation sessions

Human Resources Department Business Engagement and Integration Metrics

In addition to measuring and evaluating HR Department strategic capability and customer satisfaction, we can assist you in designing and implementing a set of Key Performance Indicators/Specific Performance Measures that will enable the Head of HR/HR Leadership Team to qualitatively and quantitatively evaluate how effective the HR Department has been in engaging the mainstream business, and thereby to what extent the HR offering is valued as an integral component in the day-to-day running of the organization. Example metrics could include: - 

  • HR expenditure per employee
  • HR expenditure as % of operating expenditure
  • HR headcount ratios
  • % HR Business partner hours devoted to transactional/operational HR matters

Human Resources Department Benchmarking Metrics

If you have a local HR network, a like-minded group of competitor organizations or a supportive employer association/industry body, we can assist you in collaboratively designing and establishing an annual HR Benchmarking Survey that delivers meaningful, practical and reliable data and reporting to all participating organizations.

How We Can Help You - Our Range of Consulting Services

  • Independent auditing, reporting and recommendations
  • Independent satisfaction survey development and implementation
  • Structured focus groups and feed-back sessions
  • HR Department Metrics/KPI data-sourcing
  • HR Department Metrics/KPI definitions and formulas
  • Round table discussion sessions
  • In-house training workshops
  • CEO/SMT presentations (Education & Engagement)
  • Benchmarking survey design and facilitation